NEW YORK--Addressing problems and concerns of customers around the world, Jaguar Freight developed Cybertrax™, an online logistics application designed to manage and direct international freight shipments to help customers achieve the tightest, most efficient supply chain possible.
“We have invested considerable resources in creating a system that solves problems and changes the way people think about their supply chain,” said Simon Kaye, CEO of Jaguar Freight. “Cybertrax™ enables our customers to be clear at all times on all the issues: what has been shipped, what is in transit, what is due to be shipped, where freight is in the cycle, and how we are performing against a customer’s timetable.”
Cybertrax™ is a purpose-built application that directly addresses issues that many people have been clamoring for from a professional freight information system. In addition to real-time information, Cybertrax™ also retains an archive of historical data that can be used as an invaluable information management resource.
Via links to the steamship and airlines’ own information, customers can cross-check and validate progress and timings of shipments. Customers also have their own individual passwords, and all system-related communication between the user and Jaguar Freight is performed using 128bit SSL encryption for added security.
“In the new knowledge economy, Cybertrax™ adds the value of real time information to all customer-facing processes,” said Kaye. “Customer control has classically been a challenge that this system was built to solve: with Cybertrax™, the customer authorizes and initiates both the original transaction and any subsequent amendments, Cybertrax™ then provides written confirmation of such authorization.”
The system automatically alerts customers that certain key events have occurred, such as loading, sailing, arrival, and delivery, saving customers time and hassle.
Cybertrax™ also allows customers to query their shipments on-line using either purchase order numbers and SKUs, or have specific customized reports set up for them, that answer key questions quickly. Reports can be transmitted via email at certain convenient times and intervals according to a customer’s request. Online and in real time it is possible to see where a shipment is and what it consists of, right down to individual item descriptions, quantities, and SKU codes.
“With many track and trace systems, actually finding the goods in question without special and complex information can be a real dilemma,” said Kaye.
Cybertrax™ is intuitive, enabling users to employ “real world” search criteria such as vendor or consignee identities, country of origin, and destination. Because external factors can also have an effect, the system works with both estimated and actual departure and arrival dates.
“The system is also free,” said Kaye. “Cybertrax™ is immediately available to all our customers, irrespective of the level they spend with us. There are no volume barriers to entry, because we want all of our clients to have the same high level of customer service, and to realize that a comprehensive freight-forwarding solution can be so much more than what people have come to expect.”
Jaguar Freight Services has offices in London, New York, Philadelphia, Brussels, and Hong Kong and an operations network in Europe, North America, South America, Australasia, Asia, Middle East and Africa. Jaguar Freight Services provides a fully integrated door-to-door freight solution including customs clearance, storage, and distribution facilities, and proprietary Cybertrax™, real-time online information tracking system. www.jaguarfreight.com
