Lawson Total Care Platinum program helps Pennsylvania community hospital simplify ownership of enterprise systems, maximize value of ERP investments
ST. PAUL, Minn.--Lawson Software (Nasdaq:LWSN) today announced that Uniontown Hospital completed its move to Lawson Total Care Platinum, a fully-hosted service for Lawson applications. Uniontown Hospital opted for the hosted service to help simplify its enterprise application ownership experience by significantly reducing demands on its internal IT resources.
Uniontown Hospital, a 224-bed facility serving residents of Fayette County, Pa., has been a Lawson customer since 2002. Uniontown has 1,500 employees and serves 10,000 admitted patients and 200,000 outpatients annually. The hospital’s selection of Lawson Total Care Platinum adds an additional layer of support to its integrated Lawson ERP system, which includes the Lawson S3 Enterprise Financial Management, Human Capital Management, Supply Chain Management and Enterprise Performance Management Suites.
“Total Care Platinum gives us the added comfort of knowing that leading industry experts, such as Lawson and IBM, are monitoring and maintaining our systems,” said Steve Handy, senior vice president, Uniontown Hospital. “It also helps us maximize the functionality of our business systems by incorporating best practices and enhancing our reporting, enabling us to improve operational efficiencies and focus more staff time and resources on patient care.”
The Lawson hosted service will help alleviate much of the administrative strain placed on Uniontown’s IT employees, which helps minimize the hospital’s risk of managing multiple business systems. By dealing with issues such as disaster recovery and backup testing, Lawson Total Care Platinum is helping to free Uniontown IT staff time to pursue more strategic initiatives.
Additionally, Uniontown determined that streamlining its hardware and application support would provide a faster return on its investment than a standard technology platform upgrade. The move to Lawson Total Care Platinum supports Uniontown’s IT strategy to maintain the latest technology systems while helping it more quickly realize the benefits associated with moving to Lawson System Foundation 9 and Lawson 9 applications. Specifically, Lawson Total Care Platinum helps pave the way for Uniontown to achieve its goal of increased system functionality by helping to simplify future installations of the latest Lawson products.
Lawson Total Care Platinum is an extension of the Lawson Total Care service, a tiered maintenance and support service that provides a complete enterprise software package – from software through support and delivery, including full hosting and application management services. The service helps simplify IT tasks such as corrections and fix packs, custom modifications, upgrades, administration of software installations, database administration and system maintenance.
“Mid-sized organizations like Uniontown Hospital need a cost-effective alternative to managing their complex business systems so staff can focus on achieving operational goals,” said David Osborne, vice president, Managed Services, Lawson Software. “Total Care Platinum gives Uniontown – the first customer live on this service – a comprehensive hosted business system with a single price, contract and point of contact for all aspects of its Lawson installation.”
For more information on Lawson managed hosting services, visit www.lawson.com/www/resource.nsf/pub/C-WP470.pdf/$FILE/C-WP470.pdf.
Lawson serves more than 500 healthcare industry customers representing more than 4,500 facilities, including eight of the top 10 integrated delivery networks. The company also serves managed care systems, academic medical centers, hospitals, clinics, physician group practices, home healthcare, long-term care and other health services enterprises. Lawson solutions help healthcare organizations manage their business so they can focus on their patients, automate and streamline materials management for a better bottom line, and overcome the challenges of the labor shortage.
About Lawson Software
Lawson Software provides software and service solutions to 4,000 customers in manufacturing, distribution, maintenance and service sector industries across 40 countries. Lawson’s solutions include Enterprise Performance Management, Supply Chain Management, Enterprise Resource Planning, Customer Relationship Management, Manufacturing Resource Planning, Enterprise Asset Management and industry-tailored applications. Lawson solutions assist customers in simplifying their businesses or organizations by helping them streamline processes, reduce costs and enhance business or operational performance. Lawson is headquartered in St. Paul, Minn., and has offices around the world. Visit Lawson online at www.lawson.com.
